Terms & Conditions

1.1.By registering for an account or using any part of the I-ON Energy platform, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and agree to these Terms in full.

1.2.If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case "you" shall refer to that entity.

1.3.We reserve the right to update these Terms at any time. Material changes will be notified via email or an in-platform notice at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

2.1.I-ON Energy provides an online platform that enables users to submit building and energy consumption data and receive automated energy performance assessments, benchmarking comparisons, and improvement recommendations ("Services").

2.2.The Services are provided on a subscription basis. The features and usage limits available to you depend on the subscription plan you have selected.

2.3.We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

3.1.Approximate results. Assessment outputs — including Energy Use Intensity (EUI), efficiency scores, rankings, and projected savings — are approximate. Actual energy performance and cost savings may differ materially depending on occupancy patterns, equipment condition, local tariffs, weather, and other factors not captured in your submission.

3.2.No professional advice. Nothing on the platform constitutes professional engineering, financial, legal, or compliance advice. You should engage a qualified professional before making significant capital expenditure decisions based on platform outputs.

3.3.Data accuracy. The quality of your results depends entirely on the accuracy and completeness of the data you provide. We are not responsible for errors arising from incorrect, incomplete, or outdated input data.

3.4.No warranty. The platform and its outputs are provided "as is" and "as available". We make no warranty, express or implied, that assessment results will be accurate, complete, error-free, or fit for any particular purpose.

4.1.You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not use the platform in any way that is fraudulent, harmful, deceptive, or in violation of applicable law.

4.2.You must not: (a) attempt to gain unauthorised access to any part of the platform or its systems; (b) upload or transmit viruses, malware, or other harmful code; (c) use automated means to scrape, harvest, or extract data without our prior written consent; (d) impersonate any person or entity or misrepresent your affiliation; (e) use the platform to store or transmit infringing, defamatory, or unlawful content.

4.3.We reserve the right to investigate any suspected breach of this Acceptable Use Policy and to suspend or terminate your account without notice if a serious violation is suspected or confirmed.

5.1.Monthly billing cycle. Paid subscription plans are billed on a monthly basis. Your first payment is taken on the date you subscribe. Subsequent payments are taken automatically on the same calendar date each month ("billing date").

5.2.Automatic renewal. Unless you cancel your subscription before the renewal date, your plan will automatically renew for the following calendar year at the then-current pricing. You will receive a renewal reminder at least 30 days before automatic renewal.

5.3.Price changes. We reserve the right to change subscription prices. Any price change will be notified to you at least 30 days in advance and will take effect from your next renewal date.

5.4.Failed payments. If a payment fails, we will retry the charge up to three times over seven days. If payment continues to fail, your account may be downgraded to the Free plan and access to paid features suspended until payment is resolved.

5.5.Taxes. All prices displayed are exclusive of any applicable taxes (including VAT or GST). You are responsible for paying all applicable taxes in your jurisdiction.

6.1.How to cancel. You may cancel your subscription at any time from your Account & Plan page within the platform, or by emailing info@i-on-energy.com with your registered email address and a clear cancellation request.

6.2.Effect of cancellation. Upon cancellation, your plan remains active until the end of the two-month notice period. After that date, your account will be automatically downgraded to the Free plan. Your data is retained for 12 months after downgrade.

6.3.Immediate termination for cause. We reserve the right to terminate your account with immediate effect (without refund) if you breach these Terms, particularly Section 4 (Acceptable Use Policy).

6.4.Free plan. The Free plan carries no commitment and may be discontinued at any time without charge or notice.

6.5.Refund policy. Except as required by applicable consumer protection law, subscription fees already paid are non-refundable. If you believe you have been charged in error, please contact us within 14 days of the charge.

7.1.We collect, process, and store personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the platform you consent to such processing.

7.2.You retain ownership of all building and energy data you submit. You grant us a non-exclusive, worldwide licence to use that data solely for the purpose of providing the Services and improving our models (in anonymised, aggregated form only).

7.3.We implement industry-standard technical and organisational measures to protect your data, including 256-bit SSL encryption in transit and encryption at rest.

7.4.We will never sell your personal data to third parties for marketing purposes.

8.1.To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with your use of the platform.

8.2.Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

8.3.Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9.1.These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales for any such dispute.

9.2.If any provision of these Terms is found to be unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

For any questions about these Terms, billing disputes, or cancellation requests, please contact: